Shipping within Germany

	Shipping costs	Parcel service provider	Delivery time (Mon.-Fri.)
	4,99€	DHL	2-4 business days
from 150€	Free shipping	DHL	2-4 business days
	9,98 €(¹)	DHL parcel – same-day dispatch	1-3 business days
up to 26kg(²)	19,99€(²)	DPD Express	1-2 business days*

Items such as candle wicks, candle dyes or candle fragrances are shipped via Deutsche Post (Warenpost/large letter). Parcels are shipped via DHL. Prices include 19% VAT.

(¹) In addition to standard shipping via DHL or DPD, we offer same-day dispatch via DHL parcel for an additional charge. During peak periods, when processing times can take up to 3 business days, this option guarantees dispatch on the day the order is placed. This applies exclusively to orders received by us before approximately 11:30 a.m. on a business day (Mon. - Fri.).

(²) For urgent deliveries, we offer shipping via DPD Express. All orders received Monday to Friday before 11:30 a.m. are dispatched on the same day. DPD guarantees delivery on the following business day, Monday to Friday, by 6:00 p.m.
The sender – Hansawax GmbH – accepts no liability for this. We also strongly advise against granting DPD permission to leave the parcel unattended, as this transfers all liability risks, e.g. damage or loss, to the recipient.

Shipping to Austria, the Netherlands & Luxembourg

Shipping costs	Parcel service provider	Delivery time (Mon.-Fri.)
8,99€	DHL	2-5 business days
11,99€	DPD	2-8 business days
12,99 €(¹)	DHL parcel – same-day dispatch	1-3 business days

Shipping to Belgium & Italy

	Shipping costs	Parcel service provider	Delivery time (Mon.-Fri.)
up to 26kg	9,99€	DHL	2-5 business days
26kg to 52kg	15,99€	DHL	2-5 business days
from 52kg and above	19,99€	DHL	2-5 business days

Shipping to Poland, Croatia & the Czech Republic

	Shipping costs	Parcel service provider	Delivery time (Mon.-Fri.)
up to 26kg	5,99€	DHL	2-5 business days
from 26kg and above	9,99€	DHL	2-5 business days
up to 26kg	7,99€	DHL Same-day dispatch	1-4 business days
from 26kg and above	11,99€	DHL Same-day dispatch	1-4 business days

(¹) In addition to standard shipping via DHL or DPD, we offer same-day dispatch via DHL parcel for an additional charge. During peak periods, when processing times can take up to 3 business days, this option guarantees dispatch on the day the order is placed. This applies exclusively to orders received by us before approximately 11:30 a.m. on a business day (Mon. - Fri.).

We strongly advise against granting DPD permission to leave the parcel unattended, as this transfers all liability risks, e.g. damage or loss, to the recipient.

Shipping to France, Denmark, Estonia, Latvia, Lithuania, Slovakia, Hungary & Slovenia 

	Shipping costs	Parcel service provider	Delivery time (Mon.-Fri.)
up to 0.5kg	7,99€	Warenpost Premium	2-8 business days
up to 150€ order value	11,99€	DPD	2-8 business days
From 150€ order value and per parcel*	6,99€	DPD	2-8 business days

Items such as candle wicks, candle dyes or candle fragrances are shipped by post as large letters/Maxibrief or Warenpost. Parcels are generally shipped via DPD. Prices include 19% VAT.
We strongly advise against granting DPD permission to leave the parcel unattended, as this transfers all liability risks, e.g. damage or loss, to the recipient.

 *If you order one carton of "KeraSoy 4120", shipping costs of 6,99€ will apply. If you order 2 cartons of "KeraSoy 4120", shipping costs of 13,99€ will apply, and so on.

Shipping to Switzerland & Liechtenstein

	Shipping costs	Parcel service provider	Delivery time (Mon.-Fri.)
up to 26kg	29,99€	DPD	2-8 business days

For deliveries to Switzerland, in accordance with our Terms and Conditions, the purchase agreement is concluded between the buyer and MeinEinkauf AG, St. Gallen (CHE-331.561.017 VAT). MeinEinkauf AG also handles customs clearance, invoicing and delivery within Switzerland. You will not incur any additional costs.

All prices shown in the table in EUR include German VAT (19%) - all prices in CHF are gross prices, i.e. they include Swiss tax.

You can view the current shipping costs – converted from EUR to CHF – during checkout.

Shipping to Cyprus

	Shipping costs	Parcel service provider	Delivery time (Mon.-Fri.)
up to 6kg	22,99€	DHL	3-8 business days
6-12kg	29,99€	DHL	3-8 business days
12-22kg	40,99€	DHL	3-8 business days
22-28kg	48,99€	DHL	3-8 business days

Processing and shipping times

Processing time is generally 1–3 business days. During periods of increased order volume, processing time may be slightly longer. Shipping times within Germany are approximately 1 - 3 business days. Shipping to Austria, France, Italy and the Benelux countries takes correspondingly longer.

Accepted payment methods

Fast, simple and secure. That is why we always strive to offer the latest payment methods and options in our online shop. If your preferred payment method is not yet available, please feel free to send us an email. We will do our best to add it as soon as possible.

Credit cards

You can pay in our online shop using the following common credit cards:

• MasterCard
• Maestro
• VISA
• AmericanExpress

Other payment methods

To make the ordering process even easier and more convenient for you, we also offer the following payment methods:

• PayPal
• Apple Pay
• Google Pay
• Klarna invoice

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payments are made directly to Klarna:

• Invoice: The payment period is 14 days from the date the goods/ticket are dispatched or, in the case of other services, from the date the service is made available. You can find the invoice terms here.
• Sofort: Your account will be debited immediately after you place your order.

The use of the payment methods invoice, instalment purchase and direct debit is subject to a positive credit check. For this purpose, we forward your data to Klarna during the initiation of the purchase and processing of the purchase agreement for the purpose of address and creditworthiness checks. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Further information and Klarna’s terms of use can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user. General information about Klarna can be found here: www.klarna.com. Your personal data will be processed by Klarna in accordance with applicable data protection regulations and the information provided in Klarna’s privacy policy.